Our policies
The policies we work to, the standards for our services, and the notices we are required to publish.
Core policies
- Allocation and lettings PDF
- Anti-social behaviour PDF
- Complaints policy PDF
- Domestic abuse PDF
- Fire safety Coming soon
- Governance PDF
- Health and safety PDF
- Rent setting: affordable rent PDF
- Rent setting: shared ownership PDF
- Resident involvement PDF
- Safeguarding adults PDF
- Safeguarding children and young people PDF
- Staircasing and resales PDF
- Value for money statement Coming soon
How we deliver our services
These set out the standards we work to and how we handle repairs, service charges, rent arrears and life in the neighbourhoods we build.
Transparency and information
What information we publish, what you can ask us for, and how to ask.
- STAIRs publication scheme PDF
- Social Tenants Access to Information Requirements (STAIRs) PDF
- Transparency and information Coming soon
Statutory notices
- Accessibility statement Coming soon
- Cookie policy Read
- Modern slavery policy PDF
- Privacy policy Read
- Terms and conditions Coming soon
Complaints
Our complaints policy and our self-assessment against the Housing Ombudsman’s Complaint Handling Code are published here.