Our performance
The Tenant Satisfaction Measures, our annual reports and accounts, and what the results are changing.
Tenant Satisfaction Measures
The Tenant Satisfaction Measures (TSMs) are a set of questions every social landlord in England has to ask its residents. The results, and the method we used to collect them, are published here and submitted to the Regulator of Social Housing.
Sustainability and ESG reporting
We report against the Sustainability Reporting Standard for Social Housing, which covers our environmental, social and governance performance.
Annual report and accounts
Our annual report and financial statements are published each year for each registered provider.
Regulatory judgements
Where the Regulator of Social Housing has published a judgement on one of our registered providers, it will appear here.
Service improvements
We publish what the results told us and what we are changing as a result.